Photos by Roo Stain
Photos by Roo Stain
Our Policies
All the Information You Need to Know
In today’s market, we believe honesty is the best policy. That’s why we designed the most generous, fair and transparent company policy for our customers. Read the following sections to find out more about how we provide the best customer experience for you on your wedding day. Please don’t hesitate to contact us if you have any questions.
All of the information you need about hiring our products for your big day.
Delivery and Collection
How We Do It
We offer free delivery within 30 miles of Bromsgrove, however we often deliver much further and are more than happy to agree a delivery price with you.
Collection is agreed upon booking and our latest collection time is 20:00. However as the winter moves close in we will endeavour to collect the equipment before it gets dark and may result in earlier collection in some instances due to health and safety reasons.
Cancellation Policy
All the Details
Sometimes changes need to be made and we are happy to discuss these with you. We obviously don't want you to cancel your chosen package with us and we are more than happy to work with you to come to a reasonable outcome. If you cancel within 4 weeks of your chosen date then the full balance is to be paid. Anything before this you will just lose your deposit.
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By confirming your booking via email, text or verbally then you agree to our cancellation policy.
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Other Information
We are covered by £5,000,000 Public Liability Insurance. Should a venue require proof beforehand, please email us and we will forward you our current cover.
We can not be held responsible for any loss, damages or personal injury to any individual, group or personal belonging when playing our course/hiring garden games.
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Upon booking we take a 10% deposit and then the month of your wedding we ask for the remainder of the amount owed along with a £100 damages deposit which is fully refundable upon collection of the course. We are fully aware that knocks and scrapes will happen when using our equipment, however charges will only be taken for deliberate damage. PLEASE NOTE - If putters and balls go missing during your hire period you will be charged for these.
PLEASE ALSO NOTE - If you or your guests move the course once it is set-up then we have the right to remove it from the venue immediately and you will lose your damage deposit.​
We do not man the course for your hire period it is left for you and your guests to enjoy.
Unforeseen weather – Our activities can be used both indoors and outside and are more than capable of withstanding a down pour of rain. However if the weather conditions are severe we have the right to withdraw the course at any time.
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Privacy at To Have & To HOled
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